5.01 Continual Improvement

5.02 Continual Improvement Culture

5.03 Continual Improvement in Organization

5.04 The Continual Improvement Model

5.05 Step One: What Is the Vision?

5.06 Step Two: Where Are We Now?

5.07 Step Three: Where Do We Want to Be?

5.08 Step Four: How Do We Get There?

5.09 Creating an Action Plan

5.10 Step Five: Take Action?

5.11 Step Six: Did We Get There?

5.12 Step Seven: How Do We Keep the Momentum Going?

5.13 Measurement and Reporting in Continual Improvement

5.14 Assessments

5.15 Gap Analysis

5.16 SWOT Analysis

5.17 Change Readiness Analysis

5.18 Customer or User Satisfaction Analysis

5.19 SLA Achievement Analysis

5.20 Benchmarking

5.21 Maturity Assessment

5.22 Business Case

5.23 Building a Business Case

5.24 Communicating and Advocating for a Business Case

5.25 Key Takeaways