6.01 Communication and Organizational Change Management

6.02 Communications Principles

6.03 Communication Is a Two-Way Process

6.04 We Communicate All the Time

6.05 Timing and Frequency Matter

6.06 No Single Method of Communication Works for Everyone

6.07 The Message Is in the Medium

6.08 Communication Methods and Media

6.09 Examples of Communication Methods

6.10 Defining and Establishing Feedback Channels

6.11 Identifying and Communicating with Stakeholders

6.12 Stakeholder Mapping

6.13 Understanding Stakeholders

6.14 Basics of Organizational Change Management (OCM)

6.15 Essentials for Successful Improvement

6.16 OCM Throughout Direction, Planning, and Improvement

6.17 Establishing Effective Interfaces across the Value Chain

6.18 Key Takeaways