3.01 Value Streams to Create, Deliver, and Support Services

3.02 ITIL Service Value Streams

3.03 Value Streams and Organizations

3.04 Value Stream Considerations – Part One

3.05 Value Stream Considerations – Part Two

3.06 Value Stream Considerations – Part Three

3.07 Designing a Service Value Stream

3.08 Describing a Step of the Value Stream

3.09 Value Stream Mapping

3.10 Key Metrics for Analyzing a Value Stream

3.11 Designing a Value Stream Using Little’s Law

3.12 Value Stream Models

3.13 Development of a New Service

3.14 Six Key Steps of Journey from Demand

3.15 Acknowledge and Document the Service Requirements

3.16 Decide Whether to Invest in the New Service

3.17 Design and Architect the New Service to Meet Customer Requirements

3.18 Obtain or Build Within the Service Value Chain

3.19 Deploy Service Components in Preparation for Launch

3.20 Release New Service to Customers and Users

3.21 Upgrade and Restore a Live Service

3.22 Seven Key Steps of Journey from Demand to Value

3.23 Acknowledge and Register the User Query

3.24 Investigate the Query

3.25 Obtain a Fix from the Specialist Team

3.26 Deploy the Fix

3.27 Verify That the Incident Has Been Resolved

3.28 Request Feedback from the User

3.29 Identify Opportunities to Improve the Overall System

3.30 Using Value Streams to Define a Minimum Viable Practice

3.31 Key Takeaways