4.01 Create Deliver and Support Services
4.02 Managing Queues
4.03 Prioritization
4.04 How to Prioritize Work
4.05 Techniques to Prioritize Work – Part One
4.06 Techniques to Prioritize Work – Part Two
4.07 Swarming
4.08 Challenges of Swarming
4.09 Shift-Left Approach
4.10 Build vs. Buy Considerations
4.11 Defining Requirements for Service Components
4.12 Selecting a Suitable Vendor
4.13 Sourcing Models and Options
4.14 Types of Sourcing Models
4.15 Service Integration and Management
4.16 Service Integration and Management Considerations
4.17 Key Takeaways