In this ITIL® 4 Strategist: Direct, Plan, and Improve course you will learn the practical skills needed to create a “learning and improving” IT organization with a reliable and effective strategic direction. This ITIL 4 Strategist training program will help you understand the impact of agile and lean work processes and how they can be leveraged to an organization’s advantage.
Prerequisites:
To be eligible for this ITIL Strategist training, applicants should have:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
Target Audience:
This ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. It is also well-suited for the following professionals:
- ITSM managers
- ITSM practitioners managing IT-enabled products and services
- Existing ITIL qualification holders wishing to expand their knowledge
Key Learning Outcomes:
When you complete this ITIL 4 Strategist: Direct, Plan, and Improve course, you will understand:
- How to use practical, strategic methods to plan and deliver continual improvement with the necessary agility
- The impact of agile and lean ways of working, and how they can be leveraged to an organization’s advantage
- Lesson 01 – Course Introduction
- Lesson 02 – Key Concepts of DPI
- Lesson 03 – Key Principles and Methods of Direction and Planning
- Lesson 04 – Governance, Risk, and Compliance
- Lesson 05 – Continual Improvement
- Lesson 06 – Communication and Organizational Change Management
- Lesson 07 – Measurement and Reporting
- Lesson 08 – Value Streams and Practices
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