In this ITIL® 4 Specialist course, you will learn how to create, deliver, and support IT-enabled products, while earning the ITIL 4 CDS Specialist certification. This ITIL 4 Specialist: Direct, Plan, and Improve training will help you fully understand service performance, service quality, and improvement, including relevant methods and tools. Upon successful completion of this course, you will be career-ready for an important role in IT service management.
Prerequisites:
To be eligible for this ITIL Specialist training, applicants should have: Passed the ITIL 4 Foundation examination Attended an accredited training course for this module
Target Audience:
The ITIL Specialist certification is best suited for the following professionals:
- ITSM managers
- ITSM practitioners managing IT-enabled products and services
- IT service management professionals
- Professionals responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge
Key Learning Outcomes:
When you complete this ITIL 4 Specialist: Create, Deliver, and Support course, you will have learned how to:
- Integrate different value streams and activities to create, deliver and support IT-enabled products and services
- Plan and build a service value stream to create, deliver, and support services
- Implement the relevant methods and tools for service performance, service quality, and improvement
