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Module 1: Introduction to SLAs
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Module 2: Types of SLA
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Module 3: How SLA are emerging now in the industry
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Module 4: SLAs for the “tomorrow’s world”
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Module 5: Different types of Penalties
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Module 6: Process creation for multiple aspects of SO
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Module 7: Data management and data mining and its uses in SO
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Module 8: Continuous improvement in Service Operations